Shipping policy
Shipping Policy
Last Updated: August 25, 2026
Thank you for shopping at BathShelf.
We aim to make ordering bathroom organization products convenient for customers around the world.
1. Free Worldwide Shipping
BathShelf provides free standard shipping worldwide on eligible orders placed through bathshelf.shop.
No standard shipping fee is charged to customers unless a different shipping option or circumstance is specifically disclosed during checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days after shipment
Please understand that this is an estimated timeframe rather than a guaranteed delivery date.
Actual delivery times can depend on destination, carrier operations, customs processing, local holidays, weather, and other circumstances.
3. Order Processing
Orders may require processing before shipment.
Processing includes activities such as:
- Payment verification
- Order confirmation
- Product preparation
- Packaging
- Shipment preparation
Once an order has shipped, customers may receive shipping or tracking information when available.
4. International Shipping
We ship to many destinations worldwide.
International deliveries may occasionally experience additional processing through customs or local postal networks.
Customers are responsible for providing complete and accurate delivery information.
5. Customs, Duties, and Taxes
Depending on the destination, customs duties, import taxes, or other government charges may apply.
Where such charges are not collected during checkout, they may be assessed by the destination country's authorities.
BathShelf does not control customs authorities or their processing times.
6. Tracking
Where tracking is available, customers may receive tracking information after the order is shipped.
Tracking updates may take some time to appear after a parcel is first transferred to a carrier.
7. Incorrect Shipping Addresses
Customers are responsible for checking their shipping information before completing checkout.
If you notice an error in your shipping address, contact:
as soon as possible.
We will try to assist, but we cannot guarantee changes after an order has entered processing or shipment.
8. Delayed Orders
Occasionally, deliveries may take longer than expected because of circumstances such as:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- High-volume shipping periods
- Remote delivery destinations
- Local postal delays
- Incorrect or incomplete addresses
If your order appears significantly delayed, contact our customer service team for assistance.
9. Lost Packages
If tracking indicates unusual delays or you believe a package may have been lost, contact us at:
We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
10. Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
- Check the delivery area around your property.
- Ask household members or neighbors whether they accepted it.
- Check with your building reception or mailroom if applicable.
- Contact the local delivery carrier.
- Contact BathShelf if additional assistance is needed.
11. Damaged Packages
If an order arrives damaged, photograph the package and product and contact us promptly.
We will review the situation in accordance with our Return & Refund Policy.
12. Contact
For shipping assistance:
BathShelf
Email: support@bathshelf.shop
Phone: (416) 555-0101
1080 Rue de l'Échiquier
Québec, QC G3K 0C1
Canada