Refund policy
Return & Refund Policy
Last Updated: August 25, 2026
At BathShelf, we want customers to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days according to the terms below.
1. 30-Day Return Period
We offer a 30-day return policy.
You have 30 days from the date your order is delivered to request a return.
To begin a return, contact us at:
Please provide your order number, the email address associated with the order, and the reason for your return.
2. Return Eligibility
To qualify for a standard return, merchandise should generally:
- Be returned within 30 days of delivery
- Be in substantially the same condition in which it was received
- Include all components, accessories, and parts originally supplied
- Be returned with original packaging where reasonably possible
- Not show damage caused by misuse, improper installation, alteration, or unreasonable handling
We reserve the right to request photographs or additional information before approving a return.
3. Free Returns
BathShelf offers free returns on eligible orders covered by this policy.
Customers should contact us before sending any merchandise back. Our customer service team will provide return instructions and, where applicable, return shipping information.
Products returned without prior authorization may experience delays in processing.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, missing components, or materially different from what you ordered, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging where relevant
After reviewing your request, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.
5. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Please note that after BathShelf processes a refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
If an order can no longer be canceled, you may request an eligible return after receiving it.
7. Exchanges
Where available, the simplest way to exchange an item may be to return the original product and place a new order.
Contact our customer service team for assistance with your specific situation.
8. Return Shipping
Do not return products to our business address unless specifically instructed to do so by our customer support team.
Return locations may vary depending on the product and fulfillment location.
We are not responsible for merchandise sent to an incorrect return address without authorization.
9. Abuse of the Return Policy
BathShelf reserves the right to refuse returns where there is reasonable evidence of:
- Return fraud
- Repeated misuse of the return program
- Intentional product damage
- False claims
- Items not purchased from BathShelf
Nothing in this section limits mandatory consumer rights that may apply under applicable law.
10. Contact
For questions regarding returns or refunds:
BathShelf
1080 Rue de l'Échiquier
Québec, QC G3K 0C1
Canada
Email: support@bathshelf.shop
Phone: (416) 555-0101